Employees who know how to communicate effectively in a variety of scenarios can provide the highest levels of customer satisfaction and loyalty. The secret isn’t charm; it’s practice.
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In today’s world, brand crisis can emerge without warning. It’s critical that employees feel prepared to take on sensitive communication challenges.
Great leaders are not born, they are developed. The best leaders have learned how to empower their team to succeed.
Old-school harassment trainings don’t work. To be effective, trainings have to address changes at the behavioral level.
